Try these steps before you contact us:
- Clear your browser cache. In most cases this will solve your issue!
- Reset your wifi connection or network adapter. Still nothing?
- Restart your computer.
- Make sure you have an up-to-date browser.
Note: Microsoft has discontinued support for Internet Explorer. Therefore, it is no longer recommended for use with D2L. If you experience an issue with D2L in Internet Explorer, please try another browser before contacting us.
Still having trouble?
Contact us and provide us with the following:
- Operating system (Mac, Windows, iOS, Android)
- Web browser (Chrome, Edge, Firefox, Safari)
- Your location (on/off campus, computer lab, dorm, etc.)
- Connection type (wired or wireless)
You can contact us by creating a support ticket, emailing firstname.lastname@example.org or calling 610-683-4636.
Watch the overview video: