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610-683-1511
Knowledge base
Day One Guides
New PCs and Macs: Day One Guide
2
New PCs and Macs: Day One Guide
Faculty and Staff – Connecting wireless mouse and keyboard via Bluetooth
Phones
1
KU Phone System - Day One Guide
General IT
Account Management
7
Account Status when leaving KU (Students)
Managing your KU Account - Password Reset
Multi-Factor Authentication (MFA) FAQs
Obtaining a KU User ID and Password
Password Management with Keeper
View all 7
Computer Labs
5
Computer Labs: Computer Classrooms
Computer Labs: Curriculum Restricted
Computer Labs: Open Access Labs
Computer Labs: ResNet and Library Loaners
Computer Labs: Special Access
Cybersecurity
2
Admin By Request
KU Comprehensive Information Security Program
Email
9
Adding an Email Account to a Mobile Device
Adding an Email Account to Outlook Desktop Application
Class Email Distribution Lists (Faculty/Staff)
Creating a Contact List in Outloook
Email Automatic Replies
View all 9
Office 365
5
Create a Survey in Customer Voice
Microsoft Office 365
OneDrive: Creating and Saving Files
OneDrive: Sharing and Managing Permissions
OneDrive: Accessing/Migrating files and folders for Replenishment
Personal Devices
4
Anti-Virus Software for Personal Devices
Hardware and Software Discounts
Purchasing a Computer
Software for Home Use
Printing
4
Email to Print (Students)
Print Quotas (Students)
Print Release Stations & QR Codes (Students)
Using PaperCut to Install a Network Printer (Faculty/Staff)
Software
2
Adobe Creative Cloud
Getting Started with Jabber
VPN / Remote Desktop
6
Accessing Shared Drives Off Campus (Faculty/Staff)
Connecting to Server Drives (Faculty/Staff)
Two-Step Authentication [2SA] for VPN (Faculty/Staff)
VPN & Remote Desktop Setup (Faculty/Staff)
VPN First Time Setup – PC (Duo MFA)
View all 6
Wi-Fi
6
Accessing Guest Wi-Fi
Connecting to Wi-Fi
Golden Bears Wi-Fi for Android
Golden Bears Wi-Fi for iOS (iPhone & iPad)
Golden Bears Wi-Fi for MacOS
View all 6
Faculty Sites
1
Accessing Faculty Sites via FTP
Fax
1
Sending and Receiving Faxes with Concord Email-to-Fax (eFax)
Windows 11 Transition
1
Getting Familiar with Windows 11
Learning Technology
Classroom & Lab Technology
8
Audio Tips for Synchronous Classes
Chalkboard or Whiteboard Use for Synchronous Classes
Classroom Management Tips for Synchronous Classes
Extron ShareLink Pro
Managing Projection Settings (Extend/Mirror)
View all 8
Mediasite
11
Adding Mediasite Presentations to D2L (Faculty/Staff)
Downloading the Mediasite Capture App (Faculty/Staff)
Managing Mediasite Recordings (Faculty/Staff)
Mediasite Capture App (Faculty/Staff)
Mediasite Channels (Faculty/Staff)
View all 11
Office Tools for the Classroom
5
Creating Signup Sheets with Word 365
Recording Video Lectures in PowerPoint 365
Teams: Using Teams for Instant Synchronous Group Meetings
Teams: Virtual Collaboration with MS Teams (Students
Uploading Videos to Microsoft Stream
Zoom for Hosts
16
About Zoom (Hosts)
Archiving Zoom Recordings (Hosts)
Breakout Rooms (Hosts)
Checking Zoom Meetings for Passcode and Waiting Room (Hosts)
Creating a Recurring Zoom Meeting for Academic Courses (Hosts)
View all 16
Zoom for Participants
5
About Zoom (Participants)
Accessing Zoom Recordings (Participants)
Joining a Zoom Meeting (Participants)
Navigating Zoom (Participants)
Single Sign On (SSO) for Zoom App
Remote Proctoring
2
Online Proctoring with Examity
Respondus Lockdown Browser & Monitor
D2L For Students
STUDENTS: D2L Help (FAQs)
17
Accessing Your Courses (Students)
Courses not showing? (Students)
Creating a D2L Profile
D2L Bookmarks
D2L not loading?
View all 17
STUDENTS: D2L Orientation
14
Accessing and Logging into D2L (Students)
Assignments (Students)
Class Progress Tool (Students)
Classlist (Students)
Content (Students)
View all 14
D2L for Faculty
D2L Assignments for Faculty
6
D2L Assignment Annotations (Faculty)
D2L Assignment Audio / Video Feedback (Faculty)
D2L Assignment Setup (Faculty)
Download Student D2L Assignment Submissions (Faculty)
Evaluating Student D2L Assignment Submissions (Faculty)
View all 6
D2L Attendance for Faculty
2
D2L Attendance Setup (Faculty)
Taking D2L Attendance (Faculty)
D2L Classlist & Communications for Faculty
5
Add and Remove Users in D2L Course (Faculty)
D2L Announcements (Faculty)
D2L Roles (Faculty)
Email D2L Classlist Error - Not Authorized (Faculty)
Email the D2L Classlist (Faculty)
D2L Content for Faculty
21
Add an External Content Link in D2L (Faculty)
Add Existing D2L Activities (Faculty)
Add New D2L Activities (Faculty)
Create a D2L File (HTML Content Page) (Faculty)
Create a D2L Module (Faculty)
View all 21
D2L Course Setup & Administration for Faculty
17
Accessing D2L Courses - My Courses (Faculty)
Activating a D2L Course (Faculty)
Checking the Student View in D2L (Faculty)
Course Merge Request
Coursera and D2L
View all 17
D2L Discussions for Faculty
6
Assessing D2L Discussions (Faculty)
Attaching Files to a D2L Discussion (Faculty)
D2L Discussion Setup (Faculty)
Mark Discussion Posts as Read in D2L
Saving D2L Discussion Posts
View all 6
D2L Grades for Faculty
10
Bonus Points in D2L Grades (Faculty)
Creating a D2L Grade Item (Faculty)
D2L Grade Exemptions (Faculty)
D2L Grade Schemes (Faculty)
D2L Grades Setup Wizard (Faculty)
View all 10
D2L Groups for Faculty
4
Creating D2L Group Assignment Folders (Faculty)
Creating D2L Group Discussions (Faculty)
D2L Groups Setup (Faculty)
Enabling D2L Group Lockers (Faculty)
D2L Quizzes for Faculty
19
Best Practices for Online Exams in D2L (Faculty)
Bonus Questions in D2L Quizzes (Faculty)
Changing a Question Answer After a D2L Quiz (Faculty)
Creating D2L Quiz Questions (Faculty)
D2L Question Library (Faculty)
View all 19
D2L Rubrics for Faculty
2
D2L Rubric Setup (Faculty)
Using D2L Rubrics to Assess Discussions (Faculty)
ResNet
Residential Hall Technology
7
Cellular Phone Service in the Residence Halls (Residents)
Manual device registration: Locating the MAC address of your network device
Problem: "Why won't my iPhone stay connected to WiFi"?
Residence Hall Printers (Residents)
Streaming Devices in Residence Halls (Residents)
View all 7
New MyKU
New MyKU for Faculty
0
New MyKU for Staff
0
New MyKU for Students
4
Registration on New MyKU (Students)
Accessing MyKU (Students)
Class Search in MyKU (Students)
Course Catalog Search in MyKU (Students)